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Everything you need to know at Moxielash
Shipping & Delivery
Covid 19 - Shipping
- Thanks for your order! Due to COVID-19 restrictions, couriers can experience delays. But we promise our MoxieLash team is working hard to complete your order as quickly as possible! We appreciate your patience!
Shipping fees and timeline
| Method | Cost | Time |
| Standard Shipping | $8.00 | 6-8 business days* |
| FedEx Ground | $15.00 | 1–5 business days within the contiguous U.S., 3–7 business days to and from Alaska and Hawaii* |
| FedEx 2 Day Delivery | $25.00 | 2 business days* |
| FedEx Overnight | $50.00 | Next business day* |
| International Shipping | $12.95 | 6-8 weeks pending customs and weather conditions |
* business days do not include Saturdays, Sundays, and holidays
- We can’t wait for you to get your goodies! All orders, regardless of shipping speed, are shipping out within 2 business days. Check out the chart for more details! MoxieLash's warehouse is closed on Saturday and Sunday and holidays.
Customs fees
- We want to remind you that MoxieLash is not responsible for customs fees determined by government regulations. Shipping fees are fees associated with your delivery courier, not customs regulations.
Delivered to the wrong address
- Thank you for your order! We print every shipping label exactly as it's entered on our website. Unfortunately, if you entered the wrong address at the time of order, MoxieLash will not cover a replacement. If you have any questions please reach out to us at support@moxielash.com.
Lost package
- Sometimes things get lost— we get it! Fortunately, if you purchased Route Package Protection, you are eligible for a refund or a replacement if the package is lost or stolen!
Damaged package
We’re so sorry about your package. Our MoxieLash team securely packs every order, but we can’t control what happens after a package leaves our warehouse. If you purchased Route Package Protection, you are eligible for a refund or a replacement if the package is damaged in transit!
Info on Route Package Protection
- What is Route?
- Route is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit.
- I did not receive my package! How can I file a claim with Route?
- You can file a claim directly through route by visiting their website: https://claims.route.com/
- Do I have to pay for Route service?
- Yes, the cost of package protection is calculated based on the subtotal of your order and our partnership with Route. Get "peace of mind" package protection for all your glam goodies at an affordable price!
- What are the benefits of Route?
- If you add Route Package Protection at checkout, you’ll unlock full package protection and seamless resolution for order issues! Route tracks everything in one place! You’ll receive shipping notifications that’ll give you real-time status updates on your delivery. Also, rest assured you will be covered in the event that your order is lost, damaged, or stolen!